Billing FAQs
With an online account you can access account management features to save you time, effort and money. To activate your online account, follow the quick registration steps to access all your information and handy account options.
Pay-as-you-go customers get free electricity with Keypad Reward. Each time you top up £50 or more online, we will give you an extra £1, £2, £3 or £4 free depending on how much you top up. The more you spend, the more free electricity you get^
Customers who receive a bill can get an additional 2% discount* off the standard rate by registering for an online account. It’s our way of saying thank you for going paperless.
If you're a credit customer you can track how much energy you use over the year with handy graphs that show your household energy use.
To avoid estimated bills and keep your account up to date you can send us meter readings using your online account. We will tell you when you can do this.
It is free to register for an online account. You can top up anytime, anywhere, straight from your smartphone. By using our app, you can:
*All discounts are off the Power NI standard rate which can be found here. Monthly Direct Debit customers receive 4% discount off the standard rate. Customers who register for online billing can receive an additional 2% discount off the standard rate. Customers choosing monthly Direct Debit and online billing together will get 6% discount (up to £15 per quarter / £60 per year). Quarterly Direct Debit customers receive 2.5% discount off the standard rate. Customers who register for online billing can receive an additional 2% discount off the standard rate. Customers choosing quarterly Direct Debit and online billing together will get 4.5% discount (up to £11.50 per quarter / £46 per year). The maximum discount above is based on a quarterly bill of £250.
^From 1 December 2024. Top-up £50, get £1 free = 28.14p per kWh excluding VAT & 29.54p per kWh including VAT | Top-up £80, get £2 free = 28.00p per kWh exc. VAT & 29.40p per kWh inc. VAT.| Top-up £125, get £3 free = 28.03p per kWh exc. VAT & 29.43p per kWh inc. VAT.| Top-up £150, get £4 free = 27.95p per kWh exc. VAT & 29.35p per kWh inc. VAT. When a top-up is eligible for Keypad Reward, the cost per kWh is reduced to reflect the free electricity received (e.g. £50 credit will give users the amount of electricity that normally costs £51). Please note rates are subject to change.
