Speak

Customer support

Loss of power supply Contact Northern Ireland Electricity Networks (NIE Networks): If your experiencing failure of electricity supply, ...
Benefit entitlement check Power NI is working with Advice NI and Age NI to make sure you are receiving all of the benefits you may be entitled to. Call us o...
If you're unhappy If you're unhappy with our service, please let us know. We promise to investigate your complaint and provide you with a resolu...
I'm finding it difficult to pay, what should I do? Help with payment difficulties Sometimes, no matter how hard we try we just can’t seem to get on top of our finances. At ...
What tariff am I on? Your tariff is displayed on your bill in the top right section. Your current unit rate is shown on Page 2 of your bill in the s...
How do I find my MPRN? You can find your MPRN (Meter Point Reference Number) on your Power NI bill. It’s normally displayed on the top right. ...
Independent support and advice We work with a range of independent organisations who offer support and advice. We try our best to answer your queries but s...
NI Energy advice line service The NI Energy Advice Line Service managed by the NI Housing Executive, offers free comprehensive advice and support on how to save...
A quick guide to Economy 7 Economy 7 provides different electricity prices depending on the time of day. It's cheap 'off-peak' night time rates o...
Customer care services Customer care register At Power NI we care about all our customers and particularly mindful of older people, those with a disabil...

«
1
2
»

Back to categories

Meter reading icon

Meter Reading FAQs

Keypad FAQs

Customer support icon

Customer Support FAQs

Billing FAQs