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Billing
My bill is higher than usual
If your bill is higher than you expected there are several reasons why this might be. Was your last bill estimated? It may hav...
I am struggling to pay, what should I do?
Call our Payment & Accounts Resolution Team on 028 9068 5853 or email
[email protected]
including your account number. We app...
Understanding my bill - direct debit
If you're unsure on the different items on your bill see below for a full breakdown. Direct Debit customers Front of bil...
Understanding my bill - non direct debit
If you're unsure on the different items on your bill see below for a full breakdown. Keypad pay as you go Front of...
How can I tell if my bill is estimated?
If your bill is based on an estimated reading the letter ‘E’ will be shown beside the meter reading on page 2 of your ...
If I receive an estimated bill how can I get an accurate one?
Call us 03457 455 455 and provide us with your customer account number and an up-to-date reading. We’ll be happy to process ...
How can I check the balance on my account?
If would like to check the balance on your account, you can do by logging into your Energy Online account and viewing ‘accou...
What is a Pay As You Go meter, how can this help me if I am behind payments?
A Pay As You Go (PAYG) Meter also known as a Keypad meter is a great way to budget if you’re struggling to keep on top of al...
Can I view my bill online?
You can view your bill online and access lots of other benefits (including savings of up to £60* per year) by registering fo...
How do I estimate my next bill?
Our online billing service Energy Online has a handy bill calculator feature which you can use to estimate how much electricity yo...
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