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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails until 8pm.

Spring clean your way to energy savings!

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Spring has sprung which means it's time to prepare your home for the warmer weather. Follow our spring clean check list to help you save money and become more energy efficient!

1. Heat less, spend less
Adjust thermostat to a lower temperature

2. Have a shorter shower
1 minute less in an electric shower saves money

3. The mains save
Games Consoles, TVs, Tablets - when done, unplug!

4. De-fluff filters
Give your washing machine a new lease of life

5. Light-bulb moment
Use energy-saving ones (you know it makes sense)

6. Ditch the dryer
Hang clothes outside in the fresh spring air

7. Defrost your freezer
For greater efficiency and more room for ice-lollies!

8. Keep a lid on it
Pop a lid on your pot for quicker cooking

9. Descale the kettle
Less lime-scale, more efficiency

10. Door draughts?
A simple draught excluder will stop heat escaping

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