Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Switch to keypad

Already a Power NI customer?

It is easy to change your plan to Keypad and no exit fees are attached.

Complete your switch to Keypad below and we will arrange Northern Ireland Electricity (NIE) Networks to change your meter to Keypad.

First name

Surname

Address

Town/City

Postcode

Contact number

Email address

Are you interested in our Keypad+ product?

Keypad+ allows you to top-up your meter straight from your smartphone without entering the lengthy top-up code using Bluetooth technology. Upgrading is free.

MPRN

Preferred installation day

Preferred installation time

Mandatory fields

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