Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Unit rates below are effective from 1 December 2024 - click here to see unit rates until 30 November 2024.
| Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|
| Best DealMonthly Direct Debit with online billing | Up to £60 | 27.67p* | 29.06p* |
| Quarterly Direct Debit with online billing | Up to £46 | 28.12p* | 29.52p* |
| Monthly Direct Debit | Up to £40 | 28.26p* | 29.68p* |
| Quarterly Direct Debit | Up to £26 | 28.70p* | 30.14p* |
| Standard with online billing | Up to £20 | 28.85p* | 30.29p* |
| Keypad | 2.5% | 28.70p | 30.14p |
| Keypad reward £50 top up | 2.5% plus £1 free | 28.14p* | 29.54p* |
| Keypad reward £80 top up | 2.5% plus £2 free | 28.00p* | 29.40p* |
| Keypad reward £125 top up | 2.5% plus £3 free | 28.03p* | 29.43p* |
| Best dealKeypad reward £150 top up | 2.5% plus £4 free | 27.95p* | 29.35p* |
| Standard | N/A | 29.44p* | 30.91p* |
| Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|
| Best DealMonthly Direct Debit with online billing | Up to £60 | 27.67p* | 29.06p* |
| Quarterly Direct Debit with online billing | Up to £46 | 28.12p* | 29.52.p* |
| Standard with online billing | Up to £20 | 28.85p* | 30.29p* |
| Quarterly Direct Debit | Up to £26 | 28.70p* | 30.14p* |
| Monthly Direct Debit | Up to £40 | 28.26p* | 29.68p* |
| Standard | N/A | 29.44p | 30.91p |
| Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|
| Best dealKeypad reward £150 top up | 2.5% plus £4 free | 27.95p* | 29.35p* |
| Keypad reward £125 top up | 2.5% plus £3 free | 28.03p* | 29.43p* |
| Keypad reward £80 top up | 2.5% plus £2 free | 28.00p* | 29.40p* |
| Keypad reward £50 top up | 2.5% plus £1 free | 28.14p* | 29.54p* |
| Keypad | 2.5% | 28.70p* | 30.14p* |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Best Deal Monthly Direct Debit with online billing | Up to £60 | Day rate | 26.25p* | 27.57p* |
| Standing charge | 12.23p* | 12.84p* | ||
| Quarterly Direct Debit with online billing | Up to £46 | Day rate | 26.67p* | 28.01p* |
| Standing charge | 12.42p* | 13.04p* | ||
| Standard with online billing | Up to £20 | Day rate | 27.37p* | 28.74p* |
| Standing charge | 12.75p* | 13.39p* | ||
| Monthly Direct Debit | Up to £40 | Day rate | 26.81p* | 28.15p* |
| Standing charge | 12.49p* | 13.11p* | ||
| Quarterly Direct Debit | Up to £26 | Day rate | 27.23p* | 28.59p* |
| Standing charge | 12.68p* | 13.32p* | ||
| Standard rate | N/A | Day rate | 27.93p | 29.33p |
| Standing charge | 13.01p | 13.66p | ||
| Keypad | 2.5% | Day rate | 27.23p | 28.59p |
| Standing charge | 12.68p | 13.32p |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Best DealMonthly Direct Debit with online billing | Up to £60 | Night rate | 15.36p* | 16.13p* |
| Day rate | 32.13p* | 33.74p* | ||
| Standing charge | 12.23p* | 12.84p* | ||
| Quarterly Direct Debit with online billing | Up to £46 | Night rate | 15.60p* | 16.38p* |
| Day rate | 32.64p* | 34.27p* | ||
| Standing charge | 12.42p* | 13.04p* | ||
| Standard rate with online billing | Up to £20 | Night rate | 16.01p* | 16.81p* |
| Day rate | 33.50p* | 35.17p* | ||
| Standing charge | 12.75p* | 13.39p* | ||
| Monthly Direct Debit | Up to £40 | Night rate | 15.69p* | 16.47p* |
| Day rate | 32.81p* | 34.45p* | ||
| Standing charge | 12.49p* | 13.11p* | ||
| Quarterly Direct Debit | Up to £26 | Night rate | 15.93p* | 16.73p* |
| Day rate | 33.33p* | 34.99p* | ||
| Standing charge | 12.68p* | 13.32p* | ||
| Standard rate | N/A | Night rate | 16.34p | 17.16p |
| Day rate | 34.18p | 35.89p | ||
| Standing charge | 13.01p | 13.66p |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Best DealMonthly Direct Debit with online billing | Up to £60 | Day | 32.13p* | 33.74p* |
| Night | 15.36p* | 16.13p* | ||
| Standing charge | 12.23p* | 12.84p* | ||
| Quarterly Direct Debit with online billing | Up to £46 | Day rate | 32.64p* | 34.27p* |
| Night rate | 15.60p* | 16.38p* | ||
| Standing charge | 12.42p* | 13.05p* | ||
| Standard with online billing | Up to £20 | Day rate | 33.50p* | 35.17p* |
| Night rate | 16.01p* | 16.81p* | ||
| Standing charge | 12.75p* | 13.39p* | ||
| Monthly Direct Debit | Up to £40 | Day rate | 32.81p* | 34.45p* |
| Night rate | 15.69p* | 16.47p* | ||
| Standing charge | 12.49p* | 13.11p* | ||
| Quarterly Direct Debit | Up to £26 | Day rate | 33.33p* | 34.99p* |
| Night rate | 15.93p* | 16.73p* | ||
| Standing charge | 12.68p* | 13.32p* | ||
| Standard | N/A | Day rate | 34.18p | 35.89p |
| Night rate | 16.34p | 17.16p | ||
| Standing charge | 13.01p | 13.66p |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Best DealKeypad | 2.5% | Day | 33.33p* | 35.00p* |
| Night | 15.93p* | 16.73p* | ||
| Standing charge | 12.68p* | 13.31p* |
