Billing FAQs
Christmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Best DealMonthly Direct Debit with online billing | Up to £60 | Day | 33.49p* | 35.17p* |
| Night | 16.01p* | 16.81p* | ||
| Standing charge | 11.53p* | 12.10p* | ||
| Quarterly Direct Debit with online billing | Up to £46 | Day rate | 34.03p* | 36.48p* |
| Night rate | 16.26p* | 17.08p* | ||
| Standing charge | 11.71p* | 12.30p* | ||
| Standard with online billing | Up to £20 | Day rate | 34.92p* | 36.66p* |
| Night rate | 16.69p* | 17.52p* | ||
| Standing charge | 12.02p* | 12.62p* | ||
| Monthly Direct Debit | Up to £40 | Day rate | 34.20p* | 35.92p* |
| Night rate | 16.35p* | 17.17p* | ||
| Standing charge | 11.77p* | 12.36p* | ||
| Quarterly Direct Debit | Up to £26 | Day rate | 34.74p* | 34.68p* |
| Night rate | 16.60p* | 17.43p* | ||
| Standing charge | 11.96p* | 12.55p* | ||
| Standard | N/A | Day rate | 35.63p | 37.41p |
| Night rate | 17.03p | 17.88p | ||
| Standing charge | 12.26p | 12.88p |
| Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
|---|---|---|---|---|
| Best DealKeypad | 2.5% | Day | 34.76p* | 36.50p* |
| Night | 16.62p* | 17.45p* | ||
| Standing charge | 11.96p* | 12.55p* |