As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
The COVID-19 crisis is placing increased demands on our available staff and our business. For up to date advice on how we’re supporting our customers visit our COVID-19 info & FAQ page. If you do need to get in touch about something urgent or you are struggling to pay your bill you can send us an online message.
As the COVID-19 situation develops, we want to reassure you that our customers are our absolute priority and we are totally committed to helping you as much as possible throughout this crisis. As a lot of our services are automated, you can continue to manage your electricity account from the comfort of your home.
At Power NI, we understand this is a challenging and worrying time for our customers and our community, but we want to reassure you that we are working to protect our staff and maintain customer service as much as possible.
Whilst our Contact Centre team are happy to help you, the impact of the coronavirus is starting to be felt and is putting extra pressure on our phone lines, meaning longer wait times than usual, so please bear with us. We would ask to only call us for urgent enquiries.
For any non-urgent enquiries, we have an extensive Help & Support section that includes most Frequently Asked Questions, and our Energy Online service allows you access to your account 24/7 to submit meter readings, view consumption and view/print all bills and letters. If you have not yet registered for Energy Online, you can here.
Remember, we’re all in this together. We want to assure you that we will do everything we can to support you, our valued customers. Please take care of yourselves, your family and friends, and in particular, our elderly neighbours in the community.
We understand that as a Keypad customer you might be concerned about leaving your house to top up during these times, and have temporarily reduced the minimum top up amount on all channels, including online and phone, from £15 to £5.
Here’s a reminder of all the ways you can top up your Keypad:
NIE Networks have stopped all meter reading services for both domestic and commercial premises. We would ask that all customers submit their own meter readings during this time on the NIE Networks website to avoid estimated bills.
Our Energy Online customers can also submit their own meter reading within their Energy Online account. We will send them an email when they need to submit a reading for their next bill. If you haven’t already signed up for Energy Online you can here.
Please note: If you do not submit a meter reading on the NIE Networks website or via Energy Online your next bill will be based on an estimate.
We're always looking for ways to save you money on your electricity bills. Here are some useful tips we have put together to help you save money and energy around your home.
Carry out a Home Energy Check to see how much money you could potentially save by making small improvements to your home. Our Home Energy Check only takes 10 minutes to complete and you will receive a detailed report on completion.
Sometimes, people confuse us with NIE Networks. This is actually a separate company, responsible for the entire electricity network in Northern Ireland.
They have reassured us that they will continue to bring electricity to the 880,000 customers connected across Northern Ireland.
In the unlikely event of a loss of electricity supply, you can contact NIE Networks directly on 03457 643 643 or report an outage online.
We have been made aware of a number of scams and would urge our customers to be extra vigilant during these times. Please note:
For media enquiries relating to Power NI please email Kerstie Forsyth.
For media enquiries in relation to the electricity network please contact NIE Networks on 08453 003 556. Office hours are 9am – 5pm, Monday – Friday. An out of hours emergency service is also available for urgent press enquiries.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on