As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
The COVID-19 crisis has affected us all, and we want to thank you for doing your bit. As a lot of our services are automated, you can continue to manage your energy account online meaning we can help those most in need. For more information on how we’re supporting our customers visit our Covid-19 info and FAQs.
It’s been a tough time for everyone and as lockdown lifts, we want to assure you that we are always here keeping you connected to the people and things you love. We would like to thank you for doing your bit. As a lot of our services are automated, you can continue to manage your energy account online from the comfort of your home.
At Power NI, we understand this is a challenging and worrying time for our customers and our community, but we want to reassure you that we are working to protect our staff and maintain customer service as much as possible.
For any non-urgent enquiries, we have an extensive Help & Support section and our Energy Online service allows you to look after your account 24/7 to submit meter readings, top up and make bill payments.
Remember, we’re all in this together and we will do everything we can to support you, our valued customer. Please take care of yourselves, your family and friends, and in particular, our elderly neighbours in the community.
We understand that as a Keypad customer you might be concerned about leaving your house to top up. Why not give our online or automated phone service a try? During these times we have temporarily reduced the minimum top up amount on all channels, including online and phone, from £15 to £5.
Here’s a reminder of all the ways you can top up:
NIE Networks have resumed all meter reading services and are continuing to take socially distanced meter reads to make sure you’re not paying more than you need to. If your electricity meter is inside your property or behind closed gates, NIE Networks will contact you to ask for access. The meter reader will only need access to the meter for a couple of minutes to take the reading.
It’s important that bills are based on meter readings, so bills are kept accurate. Here’s a reminder of all the ways you can submit a meter reading:
We're always looking for ways to help you save on your electricity bills. Here are some useful tips we have put together to help you save money with more people staying and working at home.
You can also carry out a free Home Energy Check to see how much money you could save just by making small improvements to your home. It only takes 10 minutes to complete and you will receive a detailed report on completion.
Sometimes, people confuse us with NIE Networks who own and maintain the electricity wires and meters in Northern Ireland.
In the unlikely event of a loss of electricity supply or to report fallen power lines you can contact NIE Networks directly:
We offer a range of services via our confidential Customer Care Register including Doorstep Service, Password Scheme, Carers Contact Service, Braille, and Large Print Bill format.
We have been made aware of several scams and would urge customers to be extra vigilant during these times. Please note:
Check out the video to learn more about the work we have been doing.
Over the past few months, we’ve helped almost 50 additional local organisations take care of our vulnerable customers including Advice NI, who have launched a helpline for people to access information, advice and support. If you need help:
We also recently awarded 10 local groups across Northern Ireland a £1,000 Power NI Brighter Communities grant to help them fulfil their full potential. From an innovative Primary School teacher in Armagh who is teaching her P2 students more outdoors, to St. Johns Ambulance who have helped our communities more than ever.
Please take the time to read our codes of practice on Efficient Use of Energy, Payment of Bills, Services for Prepayment Meter Customers, Customer Service Charter and Complaints Handling Procedure. In line with our transparent, straight-talking ethos, they set out how we operate as a company and how we aim to serve you to the best of our ability.
For media enquiries relating to Power NI please email Kerstie Forsyth.
For media enquiries in relation to the electricity network please contact NIE Networks on 08453 003 556. Office hours are 9am – 5pm, Monday – Friday. An out of hours emergency service is also available for urgent press enquiries.
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on