Important
As of the 25th of May we've updated our website to increase our security. You will be unable to access the Power NI website, Keypad top up and Fastpay online payment services unless you take action to update your internet browser or your PC.
Your PC is running an older internet browser, which is not as secure as modern systems and you should consider upgrading to a more secure alternative. This is part of an industry-wide initiative to improve web site security.
You can continue to use this website by changing your browser to Firefox. You can download Firefox here, Please contact us if you require further information.
An important update for Power NI customers in response to COVID-19
At Power NI, we understand this is a challenging and worrying time for our customers and our community, but we want to reassure you that we are working to protect our staff and maintain customer service as much as possible.
Whilst our Contact Centre team are happy to help you, the impact of the coronavirus is starting to be felt and is putting extra pressure on our phone lines, meaning longer wait times than usual, so please bear with us. We would ask to only call us for urgent enquiries.
For any non-urgent enquiries, we have an extensive Help & Support section that includes most Frequently Asked Questions, and our Energy Online service allows you access to your account 24/7 to submit meter readings, view consumption and view/print all bills and letters. If you have not yet registered for Energy Online, you can here.
Remember, we’re all in this together. We want to assure you that we will do everything we can to support you, our valued customers. Please take care of yourselves, your family and friends, and in particular, our elderly neighbours in the community.
Keypad Customer Advice
We understand that as a Keypad customer you might be concerned about leaving your house to top up during these times, and have temporarily reduced the minimum top up amount on all channels, including online and phone, from £15 to £5.
Here’s a reminder of all the ways you can top up your Keypad:
- If you are a Keypad Energy Online customer, you can login and make a payment from within your online account - login now
- At any PayPoint or Post Office outlet
- Find your nearest PayPoint (list updated by PayPoint)
- Find your nearest Post Office (list updated by Post Office)
- Over the phone - call 03457 455 455 and press ‘1’ for Keypad top up.
- You’ll need to have your card details and your 19 digit premise number handy when you’re topping up. Your 19 digit premise number can be found on your Keypad card.
- To prioritise our more vulnerable customers and those who need us the most, we would ask you wherever possible to use our digital options for top up (as above) and email us with any queries you may have.
- If you don’t have bank card and are unable to get to a PayPoint or Post Office, a family or friend could also do this on your behalf.
Bill Pay Customer Advice
If you are a customer who receives bills or pays by direct debit, you don’t need to do anything different during this time.
Remember you can access your previous bills, meter readings, make payments and get an estimate for your next bill by logging into Energy Online.
Energy Saving Advice
We're always looking for ways to save you money on your electricity bills. Here are some useful tips we have put together to help you save money and energy around your home.
Carry out a Home Energy Check to see how much money you could potentially save by making small improvements to your home. Our Home Energy Check only takes 10 minutes to complete and you will receive a detailed report on completion.
The Electricity Network: NIE Networks
Sometimes, people confuse us with NIE Networks. This is actually a separate company, responsible for the entire electricity network in Northern Ireland.
They have reassured us that they will continue to bring electricity to the 880,000 customers connected across Northern Ireland.
In the unlikely event of a loss of electricity supply, you can contact NIE Networks directly on 03457 643 643 or report an outage online.
For media enquiries relating to Power NI please email Kerstie Forsyth.
For media enquiries in relation to the electricity network please contact NIE Networks on 08453 003 556. Office hours are 9am – 5pm, Monday – Friday. An out of hours emergency service is also available for urgent press enquiries.
Just to let you know…
You’ll now be taken to our new and improved online billing website.
It may look a little different but making payments is quick and easy, simply follow the instructions on screen.
Continue
Just to let you know…
You’ll now be taken to our new and improved
online Keypad top up website.
It may look a little different but making payments
is quick and easy, simply follow the instructions on
screen.
Continue
Receive FREE electricity* when you top-up £50 or more via our Keypad App
Pay your bill anytime, anywhere with the FREE Power NI App
