Billing FAQs
Which appliances use the most electricity in homes?
Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
We've developed energy guides and resources to help you make the most of your energy. Explore our energy expert advice to help you manage your energy and save money on your energy bills.
Keep your home energy efficient with helpful energy advice
Whether you’re a seasoned chef or just starting out in the kitchen, our energy-efficient recipes can help you cook more efficiently and save money along the way.
Energy efficient cooking recipesWe have lots of information on how to be more energy efficient in your home as well as useful guides to understanding what a kWh of electricity is.
Monitor your energy usage and manage billing in your online account.
We want you to save on more than just energy. Maximise your savings with our customer rewards scheme – Power NI Perks. By signing up, you can enjoy extra savings and discounts on your favourite brands like Tesco, B&Q, Argos and more.
Take me to Perks