Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
It only takes a few minutes to set up a Direct Debit, call us and we’ll be happy to help. Please have your bank account number and sort code to hand.
Phone lines open Monday to Friday 9am to 5pm excluding bank holidays. Calls are recorded for quality assurance purposes.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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