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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments How do I set up Direct Debit payments?

How do I set up Direct Debit payments?

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  • Direct Debit management

It only takes a few minutes to set up a Direct Debit, call us and we’ll be happy to help. Please have your bank account number and sort code to hand. 

Phone lines open Monday to Friday 9am to 5pm excluding bank holidays. Calls are recorded for quality assurance purposes. 


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More billing questions

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Our team of energy experts would be happy to answer any questions. We’re here to help.

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Keypad FAQs
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Meter Reading FAQs