Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Energy efficient cooking is one of many ways that we can reduce energy usage in our homes. With the help of household appliances such as slow cookers, air fryers and microwaves, which on average use less energy than traditional oven and hob cooking along with a few cooking hacks, we can help to make cooking fun and keep energy costs down, which can help everyone save.
Are you looking for energy efficient cooking inspiration? Check out our videos below and get ready to cook more energy efficiently. Ingredients lists and method can be found in the video descriptions on our YouTube channel.
Slow cooker Irish stew
Dump and go slow cooker vegetable soup
Microwave veggie curry
Microwave hazelnut mug cake
Quick air fryer fajita wraps
Crispy air fryer baked potatoes
Banana muffin mug cake
Christmas air fryer baked potato