Billing FAQs
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Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Electricity suppliers are required to provide their customers with information about which fuels are used to generate the electricity they use. This information, which is called the fuel mix, will appear as a summary table with electricity bills. See below for the Power NI Fuel Mix Information:
Covering 1 January 2024 to 31 December 2024.
| Fuel type | Average for Power NI | Average for All Island Market |
|---|---|---|
|
Coal |
1.8% |
1.1% |
|
Gas |
53.5% |
34.7% |
|
Renewable* |
41.7% |
62.4% |
|
Oil |
2.2% |
1.3% |
|
Other |
0.8% |
0.5% |
|
Emissions (gCO2/kWh) |
256 |
163 |
For more information on the environmental impact of your electricity supply, visit the Utility Regulator website.
*Eco Energy customers are supplied with electricity sourced from 100% renewables.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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