Important information
Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
If your bill is based on an estimated reading the letter ‘E’ will be shown beside the meter reading on page 2 of your bill.
If the meter reader is unable to read your meter when they visit, we will use an estimated reading to produce your bill. We use your usage history to calculate estimated readings.
How to avoid an estimated reading
To avoid an estimated bill provide NIE Networks with your own reading within 24 hours of the meter reading visit and we’ll use that instead.
You can do this in a number of ways:
On the NIE Networks website
By phone - call NIE Networks on 03456 093 030
By Email - send NIE Networks an email with your name, address, Meter Point Reference Number (MPRN) and meter reading to [email protected]
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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