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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments How do I get a copy of a previous bill?

Quick help

You can log in to your online account to action the task below.

View my bills online

How do I get a copy of a previous bill?

  • My Home
  • Bills & Payments
  • Accessing and managing bills

You can download, save and print your Power NI bills from the last 2 years using your online account. Simply log in and click ‘my bills/letters’ to view.

You can also get in touch with us to request a copy of a previous bill. Please note that there may be a charge for this service.


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs