Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
You can view and pay bills, submit a meter reading, see your usage and more on your online account.
Go to your online account
Vulnerable customers
We understand that all our customers are different, and some might need our help to make things a bit easier to manage.
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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