Help & Support

Covid-19

I am unable to visit the Post Office or PayPoint to pay my bill. What do you advise?

As a lot of our services are automated, so you can continue to manage your electricity account from the comfort of your home. Customers can pay online, via our app, or at any time by calling 03457 455 455.

Read more

I want to switch to Power NI but want a change in meter. Can this still happen?

NIE Networks (NIEN) does meter change installations so if NIENs puts field work on hold re changing meters, the switch would happen without a meter change until NIENs resumes field work.

Read more

What help is available to Power NI customers?

We will try our best to help customers most in need to find a payment solution that suits your circumstances. We promise we will treat you with fairness and consideration at all times.

Read more

What is Power NI doing to specifically help older and more vulnerable customers?

We would have the following help and advice for our customers who find themselves in this situation. You can top up your keypad by phone on 03457 455 455 (24/7 automated service), press option 1 and pay with a debit card. If you don’t have one, perhaps a friend or relative could top up for you.

Read more

What is the current situation at Power NI’s contact centres?

We have slightly updated opening hours 9am to 5pm Monday to Friday (normally 8am-7pm).

Read more

What precautions are Power NI taking to keep services running for customers?

To look after the health of our staff and maintain as much customer service as possible, we have split teams between our three sites so that if one site has to close temporarily, staff will be able to continue to offer a limited service from one of our other sites. For staff who can work remotely, ...

Read more

Will my power supply be affected?

Sometimes, people confuse us with NIE Networks. This is actually a separate company, responsible for the entire electricity network in Northern Ireland. They have reassured us that they will continue to bring electricity to the 880,000 customers connected across Northern Ireland.

Read more