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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

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At Power NI we care about all our customers and particularly mindful of older people, those with a disability or long term illness. If this applies to you, we have additional services that you can join and benefit from.


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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs