Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to action the task below.
Your marketing contact preferences allow you to manage how you want Power NI to contact you. You have the freedom to choose what channels we contact you on and you can check and update these at any time through various channels, visit our contact us page.
You may receive account related emails which are sent to you because you are a Power NI customer. Please note that you will continue to receive account related emails regardless of your marketing contact preferences.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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