Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
You can change the bank account your direct debit is taken from within your online account.
Don’t have an online account. Why not register today and manage your energy online.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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