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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments How do I change the bank account my Direct Debit is taken from?

Quick help

You can log in to your online account to action the task below.

Update account details

How do I change the bank account my Direct Debit is taken from?

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  • Bills & Payments
  • Direct Debit management

You can change the bank account your direct debit is taken from within your online account. 

  1. Login to your online account
  2. Go to ‘My Account’ and select ‘My Details’ 
  3. Within ‘My Details’ select the option ‘Payment Details’
  4. To update your bank details, click on ‘update’
  5. Edit your account number and sort code
  6. Save your changes to complete the request.


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