Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
To cancel your Direct Debit simply contact us.
You'll then need to contact your bank to advise them that you are cancelling.
Please note, you'll no longer receive Direct Debit discount when you cancel.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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