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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments How do I view my bills?

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You can log in to your online account to action the task below.

View my bills online

How do I view my bills?

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  • Bills & Payments
  • Accessing and managing bills

To view your bills on online account go to 'My Bills'. You can also view your bills from your billing dashboard and have the options to save and print these. It is also important to download the most up-to-date version of Adobe PDF.


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs