Billing FAQs
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You can still purchase top-ups without your Keypad card, if you have your 19 digit premise number. This should begin with the numbers ‘98269’ and can be found on a previous top-up receipt.
If you don’t have a previous receipt contact us and we'll provide you with your 19 digit premise number and order you a new card. For help with topping up read our simple step-by-step guide.
You can order a replacement card by filling in an online form and we will send a new card in the post.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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