Help & Support

Keypad

Can I top up without my Power NI Keypad card?

You can still make top-ups without your Keypad card, as long as you have your 19 digit premise number. This should begin with the numbers ‘98269’ and can be found on an old top up receipt if you have one. If you don’t have your 19 digit premise numbers don’t worry. Simply call us on 03457 455 455 and we'll provide you with your premise number.

Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.