
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to action the task below.
If you would like to close your Power NI account, you can update us via your online account. All you need is:
The landlord of the property will then need to contact us to move the account into their name.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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