Skip to main content

Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Moving & Switching

PowerNI Help & Support Moving & Switching I'm moving out when will I get my final bill?

Quick help

You can log in to your online account to action the tasks below.

Close your account

Log in to your online account

I'm moving out - when will I get my final bill?

  • My Home
  • Moving & Switching
  • Moving in/out

Once we have processed your moving out you will receive your final bill around 5 working days after your account has been closed. If you closed your account online, it may take up to 24 hours for your final bill to be visible within your online account.
 


More moving house questions


More moving house questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs