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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments How do I get a copy of a previous bill?

Quick help

You can log in to your online account to action the task below.

View my bills online

How do I get a copy of a previous bill?

  • My Home
  • Bills & Payments
  • Accessing and managing bills

You can download, save and print your Power NI bills from the last 2 years using your online account. Simply log in and click ‘my bills/letters’ to view.

You can also get in touch with us to request a copy of a previous bill. Please note that there may be a charge for this service.


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs