Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
You can download, save and print your Power NI bills from the last 2 years using your online account. Simply log in and click ‘my bills/letters’ to view.
You can also get in touch with us to request a copy of a previous bill. Please note that there may be a charge for this service.