
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
If you're unsure on the different items on your bill see below for a full breakdown.
Keypad pay as you go
Front of bill:
Reverse of bill:
Understanding your bill - Non-Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Non-Direct Debit customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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