Billing FAQs
Important notice
Our systems are undergoing planned maintenance on Saturday 17th May. Unfortunately, during this time, you won't be able to access your online account. Keypad customers will still be able to top-up online
Important notice
Our systems are undergoing planned maintenance on Saturday 17th May. Unfortunately, during this time, you won't be able to access your online account. Keypad customers will still be able to top-up online
The 'payment due date' is indicated on the top of the bill. This is generally 14 days after the bill is produced.
If you pay by Quarterly Direct Debit you don’t need to do anything as payment is taken automatically. If you pay by Monthly Direct Debit, we will continue to debit the agreed payment amount on your chosen date each month. Your bill provided is a statement of your account.
