Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
If you're unsure on the different items on your bill see below for a full breakdown.
Keypad pay as you go
Front of bill:

Reverse of bill:

Understanding your bill - Non-Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Non-Direct Debit customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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