Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
If you're unsure on the different items on your bill see below for a full breakdown.
Keypad pay as you go
Front of bill:

Reverse of bill:

Understanding your bill - Non-Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Non-Direct Debit customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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