Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you're unsure on the different items on your bill see below for a full breakdown.
Direct Debit customers
Front of bill:
Reverse of bill:
Understanding your bill - Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Direct Debit customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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