Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
If you're unsure on the different items on your bill see below for a full breakdown.
Direct Debit customers
Front of bill:

Reverse of bill:

Understanding your bill - Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Direct Debit customers.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields