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Important Information

Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Bills & Payments

PowerNI Help & Support Bills & Payments If I receive an estimated bill how can I get an accurate one?

If I receive an estimated bill how can I get an accurate one?

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Contact us and provide us with your customer account number and an up-to-date reading. We’ll be happy to process your reading to produce a revised bill for you. Please try to provide us with an accurate reading as soon as possible after you receive your bill.


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs