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Important notice

Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Bills & Payments

Understanding my bill - non-direct debit

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  • Bill understanding and calculation

If you're unsure on the different items on your bill see below for a full breakdown.

Keypad pay as you go 

Front of bill:

non-dd-front-of-bill.jpg

Reverse of bill:
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Understanding your bill - Non-Direct Debit

Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Non-Direct Debit customers.


Video description

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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