Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Electricity suppliers are required to provide their customers with information about which fuels are used to generate the electricity they use. This information, which is called the fuel mix, will appear as a summary table with electricity bills. See below for the Power NI Fuel Mix Information:
| Fuel type | Average for Power NI | Average for All Island Market |
|---|---|---|
|
Coal |
1.8% |
1.1% |
|
Gas |
53.5% |
34.7% |
|
Renewable* |
41.7% |
62.4% |
|
Oil |
2.2% |
1.3% |
|
Other |
0.8% |
0.5% |
|
Emissions (gCO2/kWh) |
256 |
163 |
*Eco Energy customers are supplied with electricity sourced from 100% renewables.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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