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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Bills & Payments

PowerNI Help & Support Bills & Payments I closed my account but I'm still receiving bills.

I closed my account but I'm still receiving bills.

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If you've closed your account but are still receiving bills contact us, visit our contact us page.

When your account is closed, you'll receive a final bill from us to clear your account balance. You should receive this around 5 working days after your account has been closed.


More billing questions


More billing questions

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Our team of energy experts would be happy to answer any questions. We’re here to help.

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs