
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
If you've closed your account but are still receiving bills contact us, visit our contact us page.
When your account is closed, you'll receive a final bill from us to clear your account balance. You should receive this around 5 working days after your account has been closed.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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