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Bank holiday closure

Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Bills & Payments

PowerNI Help & Support Bills & Payments I closed my account but I'm still receiving bills.

I closed my account but I'm still receiving bills.

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If you've closed your account but are still receiving bills contact us, visit our contact us page.

When your account is closed, you'll receive a final bill from us to clear your account balance. You should receive this around 5 working days after your account has been closed.


More billing questions


More billing questions

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Our team of energy experts would be happy to answer any questions. We’re here to help.

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