Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
You can log in to your online account to action the task below.
If you would like to close your Power NI account, you can update us via your online account. All you need is:
The landlord of the property will then need to contact us to move the account into their name.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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