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Important notice

Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Bills & Payments

PowerNI Help & Support Bills & Payments I closed my account but I'm still receiving bills.

I closed my account but I'm still receiving bills.

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If you've closed your account but are still receiving bills contact us, visit our contact us page.

When your account is closed, you'll receive a final bill from us to clear your account balance. You should receive this around 5 working days after your account has been closed.


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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