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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

Bills & Payments

PowerNI Help & Support Bills & Payments I closed my account but I'm still receiving bills.

I closed my account but I'm still receiving bills.

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If you've closed your account but are still receiving bills contact us, visit our contact us page.

When your account is closed, you'll receive a final bill from us to clear your account balance. You should receive this around 5 working days after your account has been closed.


More billing questions


More billing questions

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Billing FAQs
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Keypad FAQs
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