Bills & Payments

Do I get my bill before my Direct Debit is taken?

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Bills & Payments
Direct Debit management

Monthly Direct Debit
If you are paying by Monthly Direct Debit (equal monthly payments) you will receive a bill as usual each quarter, but your Direct Debit will be taken out each month.

Quarterly Direct Debit
If you pay by Quarterly Direct Debit (full bill amount every 3 months) you will receive your bill in advance of your payment being made each quarter. Payment is usually taken 14 days after the date on the bill.

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More billing questions

How is my Monthly Direct Debit calculated?
When will my Direct Debit come out of my account?
Why has my Direct Debit changed?
What if I miss a Direct Debit payment?
When do you review my Monthly Direct Debit?
I have credit on my account. Why has this not been refunded?