Billing FAQs
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Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
You can change the bank account your direct debit is taken from within your online account.
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Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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