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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

Bills & Payments

How do I change the bank account my Direct Debit is taken from?

  • My Home
  • Bills & Payments
  • Direct Debit management

You can change the bank account your direct debit is taken from within your online account. 

  1. Login to your online account
  2. Go to ‘My Account’ and select ‘My Details’ 
  3. Within ‘My Details’ select the option ‘Payment Details’
  4. To update your bank details, click on ‘update’
  5. Edit your account number and sort code
  6. Save your changes to complete the request.


Don’t have an online account. Why not register today and manage your energy online. 


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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