Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
You can change the bank account your direct debit is taken from within your online account.
Don’t have an online account. Why not register today and manage your energy online.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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