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Bank holiday closure

Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Bills & Payments

How do I change the bank account my Direct Debit is taken from?

  • My Home
  • Bills & Payments
  • Direct Debit management

You can change the bank account your direct debit is taken from within your online account. 

  1. Login to your online account
  2. Go to ‘My Account’ and select ‘My Details’ 
  3. Within ‘My Details’ select the option ‘Payment Details’
  4. To update your bank details, click on ‘update’
  5. Edit your account number and sort code
  6. Save your changes to complete the request.


Don’t have an online account. Why not register today and manage your energy online. 


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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