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Bills & Payments

I am struggling to pay, what should I do?

  • My Home
  • Bills & Payments
  • Financial support

If you’re finding it difficult to pay your electricity bill, the first step is to contact our Payment & Account Resolution Team. We will explore payment options that may better suit your circumstances and needs.
 
You can get in touch with us in the following ways:

  • Call us on 028 9068 5853 (Monday to Friday, 9am to 5pm).
  • Email us at [email protected], including your account number.

We understand that discussing financial concerns can be tough but we’re here to listen and support you. Our goal is to help make things a little easier for you. This can include:
 

  • Referring you for a full benefit entitlement check to ensure you’re receiving all the support you’re entitled to.
  • Providing budgeting advice and connecting you with support agencies.
  • Ensuring you’re on the best tariff and offering tips to help manage your energy bills.

 
Our team will always treat you with kindness and understanding, providing a solution that suits your unique circumstances.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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