ReachDeck

Important information

It’s important to stay scam aware. Please remember you can always check if emails are legitimate by contacting the organisation directly and asking if they’ve sent them. At Power NI, we are happy for you to contact us if you're ever in doubt. For more information on how to stay safe online, read NI Direct article on online scams.

Covid-19

PowerNI Help & Support Covid-19 I am unable to visit the Post Office or PayPoint to top up or pay my bill. What do you advise?

I am unable to visit the Post Office or PayPoint to top up or pay my bill. What do you advise?

As a lot of our services are automated, you can continue to manage your electricity account from the comfort of your own home. Customers can top up and pay bills online, via our Energy Online app.

You can also call us on 03457 455 455 to top up, make a payment or check your balance anytime day or night.

Back to questions

Was this helpful?

By submitting this form and including your email address you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information please view our Privacy Statement

Meter Reading FAQs

Keypad FAQs

Customer Support FAQs

Billing FAQs