Information for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
You can view and pay bills, submit a meter reading, see your usage and more on your online account.
Go to your online account
Vulnerable customers
We understand that all our customers are different, and some might need our help to make things a bit easier to manage.
Explore additional servicesStill have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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