We know that it can be a difficult time when someone close to you has died and we will do our best to make closing or transferring their account as simple as possible.
Closing or transferring an account
If you’re a relative or solicitor, call us on 03457 455 455 and select option 3. From there, one of our team will guide you through the process.
You may find it helpful to have the following information available before you call:
Your name, address and contact details
Name and address of the Power NI account holder
Recent meter reading
Date the account holder died
Typically, a copy of the death certificate is not needed to close an account.
What happens next?
The account will be closed immediately.
Where possible, no further correspondence will be sent to the account holder. However, some letters and bills may already be in the system and we apologise where that is the case.
If there is a credit due back we may need confirmation in writing, where and to whom the credit should be sent – depending on the amount due back and to whom it is being refunded.
Where there is an outstanding balance we will pass your details to our probate partners, Phillips Cohen Associates, who specialise in dealing with these matters. They will contact you by letter to see if they can help.
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