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Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Customer support

PowerNI Help & support Customer Support I want to add another name to my account

I want to add another name to my account

Simply contact us and we’ll be happy to add another name to your account.

The person will need to be available to consent and confirm their details during the call.

Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.


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