Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
Simply contact us and we’ll be happy to add another name to your account.
The person will need to be available to consent and confirm their details during the call.
Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields