Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Quick help
You can log in to your online account to action the task below.
Your marketing contact preferences allow you to manage how you want Power NI to contact you. You have the freedom to choose what channels we contact you on and you can check and update these at any time through various channels, visit our contact us page.
You may receive account related emails which are sent to you because you are a Power NI customer. Please note that you will continue to receive account related emails regardless of your marketing contact preferences.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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