Billing FAQs
Storm Éowyn – important information
If you are still experiencing difficulty with your supply, please report this to NIE Networks, so that their engineers can assist as best they can. This can be done online using their powercheck at powercheck.nienetworks.co.uk/.
If you have a query at this time, we’re advising those who can contact us on social or by email at [email protected] to do so, our phonelines should be reserved for emergency queries and vulnerable customers on our customer care register.
The off-peak rate times for the EV Nightshift tariff are:
Winter Time (GMT) - 1am to 8am
Summer Time (BST) - 2am to 9am
The EV Nightshift meter and your home EV charger are independent of each other and you will need to adjust your charging time when the clocks change.
If in doubt contact us.