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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Sustainability

PowerNI Help & Support Sustainability I'm going away on holiday, do I leave my heat pump on?

I’m going away on holiday, do I leave my heat pump on?

  • My Home
  • Sustainability
  • Heat pumps

Yes, your heat pump should have a “holiday mode” which turns down the temperature but doesn’t switch the unit off. Your installer should show you how to activate this mode and it should be detailed in the manual.


More heat pump questions


More heat pump questions

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