Billing FAQs
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Our website and online account services will be unavailable from Saturday 7 November to Sunday 8 November while we carry out essential maintenance. Keypad customers will still be able to top-up online.
Yes, your heat pump should have a “holiday mode” which turns down the temperature but doesn’t switch the unit off. Your installer should show you how to activate this mode and it should be detailed in the manual.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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