Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
“Set & Forget”: Heat Pumps are designed for steady state operation so best practice is to set the thermostat to your preferred comfortable temperature and leave it. If any changes are to be made, they should be made gradually and to no more than 2°C to avoid large temperature shifts.
Heat pumps work best in environments where drafts are kept to a minimum. Avoid leaving windows and doors open unnecessarily.
Your installer should show you (at the minimum) how to do the following four actions:
Set room temperature.
Set water temperature.
Set heating schedule/curve.
Set heating point for low ambient temperatures.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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