Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
No, while switching off the heat pump would give the impression of saving energy, heat pumps require a lot of energy to ramp back up to operating temperature so turning the heat pump of and on will consume more energy than leaving it on all the time.
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