Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Yes, heat pumps are not designed to be switched off and on. Constant switching will place a huge strain on the compressor unit and will greatly shorten the lifespan of this unit, meaning more regular repairs.
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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