Billing FAQs
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Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
Yes, heat pumps are not designed to be switched off and on. Constant switching will place a huge strain on the compressor unit and will greatly shorten the lifespan of this unit, meaning more regular repairs.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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