Keypad Pay-As-You-Go

How do I pair my Keypad+ unit with my Android device?

Q: How do I pair my Keypad+ unit with my iOS device?

To pair your Keypad+ unit with your iOS device just follow these simple steps: *Please note for some iOS versions, you will need to allow Keypad+ app access to Bluetooth. If this was not allowed when downloading the app please go to settings, select Keypad+ and enable this function here.* Make sure Bluetooth on your smartphone is turned on. Open the Keypad+ app and click on the 'Keypad+' button. Click on the power icon, then go to the ‘Connecting Your Device’ page and select ‘Scan Now’. Select your Keypad+ serial number. This can be found on the front of your Keypad+ unit. A pairing message will appear on-screen. Enter the 6-digit code followed by the hash key (#) into your Keypad+ unit. Your Keypad+ unit should now be paired with your smartphone. If you have any issues pairing your Keypad+ with your iOS device please email us at keypadplus@powerni.co.uk

Q: If I have any problems with Keypad+ who should I contact?

If you have any problems with your Keypad+ please contact us via the email feedback option within the app or get in touch and we will get back to you as soon as possible. If your not a KeyPad+ customers you can contact us and we will get back to you as soon as possible.

Q: How do I top up my meter from my Keypad+ app?

When topping up, please wait until the power/connection button located in the top right corner is green before processing a top-up or reissue. To top up please follow these simple steps: Select Keypad+ on the ‘main menu’. You will find the top up options are on the ‘balance and usage’ page. Click on the 'QuickPay Login' button and enter your email address and password to access your stored cards or click on the 'Top up now' button and enter your Keypad premise number, followed by your payment details. If your payment is successful, and you are in range of your Keypad+ unit, your top up will be sent automatically to your meter from your smartphone device – there is no longer a need to enter your powercodes manually into your meter!

Q: What do I do if I can't download the Keypad+ app?

If you are not able to download the Keypad+ app please contact us at keypadplus@powerni.co.uk . In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to the Keypad+ unit manually.

Q: What do I do if I can't open the Keypad+ app?

If you are unable to open the Keypad+ app, please get in touch with us at keypadplus@powerni.co.uk . In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to your Keypad+ unit manually.

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To pair your Keypad+ unit with your smartphone just follow these simple steps.

Make sure Bluetooth on your smartphone is turned on.
Open the Keypad+ app and click on the 'Keypad+' button.
Click on the power icon, then go to the 'Connecting Your Device' page and select 'Scan Now'.
You must allow the app to access your location to be able to pair your Keypad+ unit with your smartphone.
Select your Keypad+ serial number. This can be found on the front of your Keypad+ unit.
A pairing message will appear on-screen. Enter the 6-digit code followed by the hash key (#) into your Keypad+ unit. Please note on some Android smartphones the message will appear like a notification - please drag your screen downwards to view the pairing code.
A second pairing message may appear on-screen. Enter the 6-digit code followed by the hash key (#) into your Keypad+ unit.
Your Keypad+ unit should now be paired with your smartphone.

If you have any issues pairing your Keypad+ with your android device please email us at [email protected]

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