Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
If you are not able to download the Keypad+ app please contact us at keypadplus@powerni.co.uk. In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to the Keypad+ unit manually.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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