Billing FAQs
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Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
If you are not able to download the Keypad+ app please contact us at keypadplus@powerni.co.uk. In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to the Keypad+ unit manually.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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